Refund policy

Short version: you have 30 days from the day your order is delivered. We pay for the return label. There is no restocking fee. Email us first and we will send you the label.

1. The return window

You have 30 days from the delivery date — not the order date — to request a return. Once we send you a label, please ship the parcel within 14 days.

2. What condition the item has to be in

For a change-of-mind return, the jacket must be:

unworn and unwashed,
free of smoke, perfume, pet hair and deodorant marks,
with the original tags still attached, and
in the original packaging.

If an item arrives faulty, damaged or is not what you ordered, none of the above applies. Send us photos and we will sort it out.

3. How to start a return

Email support@avelunec.com with your order number and which item you are returning. If the item is faulty or wrong, attach photos.
We reply within 24 hours with a prepaid return label. Do not send anything back before you have that label — parcels that reach the warehouse without one cannot be matched to your order.
Pack the item, attach the label, and drop the parcel off with the carrier named on it within 14 days.

4. Who pays for what

Cost	Who pays
Return shipping label	Avelunec — the label is free to you
Restocking fee	None. We do not charge one.
The $7.95 you paid for delivery	Not refunded on a change-of-mind return. Refunded in full if the item was faulty, damaged or incorrect.

5. Where returns go

Returns are received at our U.S. returns facility:

Avelunec Returns
14200 Central Ave
Chino, CA 91710
United States

This is a returns address only. It is not a store and does not accept visitors or walk-in drop-offs.

6. When you get your money back

Stage	Time
We inspect and issue the refund once the warehouse receives your parcel	5–7 business days
Your bank or card issuer posts it to your account	A further 3–10 business days

Refunds go back to the original payment method. We cannot refund to a different card or account.

7. Exchanges

We exchange for a different size or color when that variant is in stock. Ask for the exchange in your first email so we can hold the replacement. If the size you want has sold out, we refund instead.

8. Cancelling an order

You can cancel any order within 24 hours of placing it, free of charge, by emailing support@avelunec.com. After 24 hours the order is usually already being picked and we cannot stop it — but you can still return it once it arrives.